Frequently Asked Questions

Information for students at the Melbourne and Brisbane campuses of Ozford Institute of Higher Education.

1. Where is Ozford Institute of Higher Education located?

Ozford Institute of Higher Education (OIHE) has two campuses:

Melbourne: 333 Queen Street, Melbourne VIC 3000
Brisbane: 433 Boundary Street, Spring Hill QLD 4000

Check your Letter of Offer and enrolment information to confirm your study location.

2. What are the facilities like at OIHE?

OIHE provides learning spaces and study resources to support your course. Contact Student Services for information about the classrooms, computer access, study areas and library services available at your campus.

3. How large are the classes?

Class sizes vary by course and subject. OIHE encourages students to participate in discussions, ask questions and seek support from their lecturers throughout their studies.

4. Will I have access to computers and internet?

Contact Student Services for campus computer and Wi-Fi access information. During orientation, you will receive guidance on accessing your institutional email, Moodle and other student systems.

5. What are the lecturers like?

Your lecturers guide you through your subjects, explain assessment expectations and provide feedback on your progress. Your subject information will explain how to contact your lecturer and arrange consultation.

6. Can I borrow library resources?

Contact the library team to find out which resources you can borrow and how to access electronic materials. They can also explain borrowing arrangements and help you locate resources for your subjects.

7. What academic support is available?

If you need help understanding course material, planning assessments or developing study skills, speak with your lecturer or Student Services. They can explain the academic and English language support available and help you access appropriate assistance.

8. How do I get to campus?

Plan your journey using your campus address. For Melbourne, use 333 Queen Street, Melbourne VIC 3000 and the Victorian public transport journey planner. For Brisbane, use 433 Boundary Street, Spring Hill QLD 4000 and the Translink journey planner. Check current routes, timetables and service disruptions before travelling.

9. How can I make friends and meet other students?

Start by attending orientation and introducing yourself to classmates. Ask Student Services about upcoming activities, workshops and opportunities to connect with students at your Melbourne or Brisbane campus.

10. Can OIHE help me with future study or career pathways?

Speak with your course coordinator or Student Services about your study goals and career interests. They can direct you to relevant course progression information and available career support. Admission to further study and employment outcomes depend on the requirements of the institution or employer.

11. What should I do if I change my address or contact details?

Keep your residential address, telephone number, email and emergency contact information current with OIHE. International students must notify OIHE within seven days of changes to their residential address, telephone number or email. Contact Student Services if you need help updating your records.

12. I am an international student. Do I need a student visa?

You must hold a visa that permits your intended study in Australia. The visa you need depends on your circumstances and course. Check the Department of Home Affairs website for current Student visa requirements and check the conditions attached to your own visa.

13. How can I stay safe in Melbourne or Brisbane?

Attend your campus safety briefing and familiarise yourself with emergency exits, reporting procedures and local surroundings. Plan your travel, keep your belongings secure and contact Student Services if you have a safety concern or need help finding local support.

14. What is the weather like in Melbourne and Brisbane?

Melbourne generally has cooler winters and changeable weather, so layers are useful. Brisbane generally has warmer weather, with hot, humid summers and milder winters. Check local forecasts when planning travel and outdoor activities, and prepare for heat, rain and sun exposure.

15. What are the living costs in Melbourne and Brisbane?

Your costs will depend on where you live, your accommodation and your lifestyle. Budget for rent, utilities, food, transport, communications, study materials and personal expenses, in addition to tuition fees. Use Study Australia's living and education costs information to help prepare your budget. Compare accommodation and travel costs for your chosen campus.

16. Can OIHE assist with accommodation?

Contact Student Services before you arrive if you need guidance on finding accommodation in Melbourne or Brisbane. Ask about available information on rental accommodation, shared housing and homestay options. Check the location, total costs and agreement carefully before committing to accommodation.

17. What will my first day be like?

Orientation will help you understand your course, meet staff and other students, and become familiar with your campus. It introduces student systems, academic expectations, support services, policies and campus safety. Check your orientation invitation for the date, time, location and documents to bring. Attend the session for your enrolled campus.

18. What support is available if I have personal difficulties?

Contact Student Services if personal, emotional, health, financial or other difficulties are affecting your studies. The team can discuss available support and, where appropriate, refer you to external professional services. Seek assistance early so you can explore your options.

Student Services and Support